Cash on Delivery (COD) option Available for deliveries within Hong Kong -  all products. Free shipping within Hong Kong on orders over HK$300

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Refund Policy

POTPOURRI RETURNS POLICY
 
We guarantee to refund any item, which has manufacturing defect or you have received wrong item. Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage/shipping.
 
Please allow up to 30 days for your refund to be processed from the day you return the products. 

Please also note that items must be returned with all labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
 
We do not offer refunds in-store or on-line for any jewellery items purchased.
 
Refunds are not available on underwear and earrings due to hygiene reasons.
 
PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR HONG KONG STORES FOR HONG KONG ORDERS TAKEN ON THE WEBSITE.
 
Refunds can only be carried out if you return your order to Customer Services at the below returns address.

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please email Potpourri Sales Team quoting your order number, name, items you wish to return and reason for return. send it back to us at the returns address below.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges.
 
If you have any issues with returning your items please email Potpourri Sales Team quoting your order number, name, items you wish to return and reason for return. 
  
 
RETURNS ADDRESS
 
All mailed returns should be sent to the following address:

Potpourri Industries Limited,
Tower - 5, Floor – 27, Flat – D,
South Horizons, Ap Lei Chau,
Hong Kong
 
 
EXCHANGES
 
Unfortunately we currently do not offer exchanges on the website. However you can send your request to Potpourri Sales Team for our consideration on a case by case basis, to accept a credit note. Please ensure to mention your order number, name, items you wish to exchange and reason for same. 

 
FAULTY OR INCORRECT ITEMS
 
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please email Potpourri Sales Team quoting your order number, name, items you wish to return and reason for return. send it back to us at the returns address below.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges. 
 
RETURN DELIVERY CHARGES
 
Unfortunately, we do not offer free returns. When returning unwanted items you will be liable for the cost of posting it back to us.
 
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
 
 
REFUNDS ON YOUR ACCOUNT
 
We will refund your money as soon as we can, though please allow up to 30 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined, we will arrange for another method of payment.
 
 
NOTIFICATION OF RECEIPT OF YOUR RETURN
 
Once your returned order has been processed by our warehouse team, we will email to let you know. 

If you do not receive an email from us within 30 days, please contact Potpourri Customer Service and we will look into this for you.
 
 
REFUNDS OF DELIVERY CHARGES
 
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
 
 
CANCELLATION OF AN ORDER
 
Once you have placed the order & we have started the processing of the order, same cannot be cancelled. The return and/or refund, if any, will be as mentioned above.

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